Hopefully you love your flag but in the event that there are issues we want you to reach out to us. After all it’s our mission to deliver a high quality product while spreading patriotism across the nation.
Our flags are made to be “Rustic” in nature and most are hit with sanders and a torch to get the desired look. There may be an imperfection or two here and there, it is made from wood after all. Email us if you have an issue, most likely we will be able to exchange your item.
In the event that your flag is damaged upon delivery or the finish has an issue from shipping please contact us and we will exchange your flag. We use the US Post Office for shipping so in some cases there have been exchanges due to damage although it’s been rare.
We try our hardest to keep 200 stock flags in our holding area at all times however sometimes that’s a challenge. Most of the time your order will be shipped in a matter of days. Be sure to refer to the description on the flag you are buying to see if it’s made to order. Flags are shipped out twice a week so our lead time is short for flags we have in stock. If it’s a special order and we have to make it from scratch (just like laser engraved flags) please allow 2-3 weeks production time for your handmade wood flag! Keep in mind these flags get 4 coats of poly protective finish and require 24 hour drying time between coats. It’s our mission to get you your order speedy quick so you can show off your love for AMERICA!